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OUR COMPANY

Address: Industrial Area

K Street Heraklion-Crete / Greece, CA 71601

Phone: +302810382000

Email:  info@oleasecret.com

INFO
POLICY

PRIVACY POLICY

1.- By visiting and using the Website you agree to comply with the current Greek and European legislation in addition to the conventions of International Law, and to also refrain from any illegal or improper use of the Website or any other activity that hinders its function and operation.

2.- By purchasing or selling products via the Website, you immediately guarantee that you have acquired legal authority to proceed to relevant agreements for the purchase or sale of goods.

3.- If the use of a service offered by our Website requires your signing up for an account, you are expected and obliged to provide true and accurate information and choose a password and user name. You will be held solely responsible for any activity related to your account.

4.-The content of this Website (inter alia: name, distinctive titles, trademarks, distinctive features, configurations, texts, graphics, photographs, diagrams, illustrations), is part of the intellectual property of our company and therefore protected by Copyright Law, with the exception of the expressly recognized rights of others. Therefore, any reproduction, republishing, copying, archiving, sale, transmission, distribution, publication, implementation, downloading, translation or modification thereof in any way without the prior express written consent of our company is strictly prohibited.

5.- Regardless of the channel through which you access the  contents of this website (whether it be our Website or another SITE or SERVER that provides links to it), our company does not guarantee an uninterrupted or error-free provision of content, or that this site or any other affiliated website or server can be offered without any "VIRUSES" or other harmful components.

6.- Our company is not liable for any damage caused by the use of this site or another website which provides links to it .

7.- Users of our Site are requested and advised to regularly revisit these terms for any recent changes, as the use of the Website instantly implies that you accept any changes therein. By visiting this Site and submitting personal data, you provide explicit consent to their collection and processing (such as: participating in competitions or provision of personalized promotional material, information and / or information brochures, coupons, samples, offers and other news and information regarding our Company). We ask our visitors to provide their personal data, as stated above, as well as their approval in case they wish to receive such information or updates from us. We will only be sending informational e-mails or news only to those who have agreed to it. Under all circumstances, we will always protect the confidentiality of your Personal Data and, with the exception of the situations mentioned above, we will not disclose any of it to third parties, unless you have given us your consent or in cases where it is expressly provided by applicable law and only to the competent authorities.

8.- If you do not wish to accept the use of cookies, you may change your web browser’s settings so that it warns you each time a cookie is being sent or you may simply disable all cookies (click on your browser’s Help menu to learn how you to change or update your cookies settings).

9.- Transaction Safety: We have implemented thorough measures to protect your credit card information while you complete your online purchases.

10.- Information, access, objection rights: Under all circumstances, the users of this Website are subject to the rights of the law 2472/1997, as amended, and particularly, the right to information, the right of access and the right of objection in relation to personal data. If you wish to access, update, change or delete your personal details, opt out of receiving future updates and information or if you have questions regarding this policy, you can contact us through the competent department (tel. 2810-380794 & 2810-382000).

 

                                                

 

 

Welcome to our olive secret online store. This agreement refers and applies to all transactions realized through the olivesecret.gr website. Any individual who uses the services of the olivesecret.gr e-shop is thought to have agreed and accepted the conditions described below, without any exceptions. Any other terms and conditions are expressly excluded, except as provided by the Civil Code and the Law.

 

1.- The act of placing an order implies the user’s acceptance of this agreement and all terms thereof. The orders are placed online by filling and submitting the relevant order form, found in our company’s website. (You will be asked to fill in the username (caution: it must be one word with no spaces) and password you chose at the time of your registration, state whether you are a consumer or a company (in the latter case, you will also receive a code sent by our Company verifying that the details and VAT number you have provided are valid) and then log in. If you are not already a member, you should click on the relevant icon to create a new account. Complete the new member registration form by adding your true and accurate personal details and an active e-mail account. Caution: you should always check your information before completing the registration process and make sure you have filled in all the mandatory fields (namely: full name, exact and accurate address, Postal Code, phone number), otherwise the system will not allow your placing an order. Click on the relevant icon in order to purchase the product in your desired quantity and add it to your online shopping cart. After completing your purchase through our online store, you should click on the "buy/purchase" icon.)

Following the submission of your order, we will contact you via e-mail at the e-mail address you provided in order to confirm your order. Your order will only be accepted by our company, after you have received a message with the subject: "Order Confirmation ".

While processing an order, we will inform the user regarding the availability and delivery time of his/her desired product.

Every user is obliged to expect and read the e-mail with the title "Order Confirmation". He/she then retains the right to inform the website of any error only within the first 24 hours. Otherwise, the order will be carried out based on the details mentioned in the "Order Confirmation". Prior to the submission of the order form, the user can refer to our company’s website in order to be informed about the price of the product, as well as the VAT and shipping costs. It should be noted that as per Greek Legislation, the VAT amounts to 23% of the product value.

 

 

 

 

 

 

 

 Payment can be carried out in the following ways: a) Cash on delivery (COD) - immediate payment on delivery, with an extra charge that amounts to 1% of the product price, b) payment of the amount using a credit card, c) or through PayPal.

 

If your payment method of choice is using a credit card or deposit card, the entire process will be carried out and completed through a trusted partner of ours: a banking institution that provides all necessary security guarantees for online transactions. Under all circumstances, the order is confirmed after receiving the full payment. The collection and processing of your payment details falls under the strict personal details protection policy followed by our company. They are thus collected and processed safely and carefully only with your consent, which you provide by submitting your order request. Especially regarding credit card payments, our company is sure to implement all the necessary safety measures in cooperation with affiliated financial institutions, in order to ensure the highest possible protection for your online transactions and payments.

 

3.- SHIPMENT - CANCELLATION: The products can be shipped to any user anywhere within and outside Greek Territory (not excluding the countries of the European Union.)

 

 

 

 

 

 

 

 

For every order, the user will be the one to be charged with the shipping costs, unless the particular purchase is part of a special offer. Our company cooperates with two shipping companies: Geniki Tachydromiki - General Postal Service and ELTA - Hellenic Post, of which the user will select the one that will be in charge of shipping his/her personal order, after accepting the relevant terms. Shipping costs vary depending on the place of delivery, the size and weight of the product and the delivery time desired by the user. Along with the e-mail confirming the success of the order placement, the user will also be informed about his/her shipping costs. An order cancellation will only be accepted if the product has not yet been received by the shipping company and if 48 hours have not yet passed since placing the order.

 

Our company will undertake all shipping costs for orders above 40€ within Greek territory.

 

Geniki Taxidromiki

 

 

If the weight of the order is 2500gr, the total price will amount to 31.81€ & + 2.18€ for each additional 0.5kgr.

 

EU Countries: Austria, Belgium, Bulgaria, France, Germany, Denmark, Estonia, UK, Ireland, Spain, Italy, Croatia, Latvia, Lithuania, Malta, the Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic, Finland and Cyprus for over 100gr, as well as Luxembourg, Switzerland, Iceland, Norway.

 

Upon receipt of the order confirmation message, the user will be informed about the approximate delivery time of the product, which may change depending on the circumstances. (Attention: For orders shipped to inaccessible areas, the user will be required to receive the package from the nearest branch of the shipping company). In case of any changes to the delivery time or in case of delay, regardless of the reason why it was caused, the sales and service department of our company will inform the user of the new delivery time by any means of communication he/she has chosen while filling in the order form, be it by telephone, fax or e-mail. The user should pay attention when completing the order form to fill in the correct address where the product is to be sent. Our company bears no responsibility in case a package is delivered to a wrong address indicated by the user. Conversely, if due to our own mistake a product is shipped to the wrong address and the user does not receive the product even though he has submitted the payment, the company will fully reimburse the cost.

The products will be delivered to the user always accompanied by a receipt.

The ownership of the product is transferred after full payment, while the risk passes on delivery.

 

4.- RETURN POLICY: The user has the right to return the products purchased with no extra charges and without having to state the reason for wishing to return them. Returns are accepted only within fourteen (14) calendar days from the date the user received the order. The user will only be charged with the shipping costs to return the package.

Returns are accepted only if the items purchased are in the same condition in which they were received. They should still be sealed and the packaging should not be damaged. The receipt or invoice of the purchase will also need to be returned.

If the user wishes to return products purchased through our site, we should be notified via an e-mail with subject "Withdrawal Request" sent to our e-mail address (order@olivesecret.gr), stating the date, purchase invoice number and always within the 14-day period. After the user receives a written return authorization from the company, he/she should send the products to the following address: Industrial Area of Heraklion, K’ Street, PC 71601. In case of order cancellation, our company will offer a full refund, after consulting with the user.

It is advisable that the user carefully checks the condition of the products and packaging at the time of delivery, making sure they are intact, in order to detect any obvious defects (e.g. broken goods, etc.).

If he/she detects such a defect, he/she must contact the company immediately after delivery, preferably on the same day or the next working day on the following phone numbers: 2810-380794 and 2810-382000 (business hours) or via e-mail at info.olivesecret@gmail.com .

The provisions of the Civil Code cover any cases of defects or deficiencies or lack of the agreed properties of the sold goods. In order for a property to be mutually agreed upon, it should be identified as such in writing by both parties.

In case you wish to return your purchase and, depending on how you chose to pay for your order and the way it will be returned, the refund will be deposited within thirty (30) calendar days starting from the date we receive the products.

5.- DELAYED DELIVERY: Our company is not to be held liable for any delays (including product delivery) that cannot be attributed to our own mistake or was caused by unpredicted events and circumstances. In such a situation, the company will be entitled to an extension of the time needed for carrying out the order or/and the delivery of the products. If the duration of such a delay exceeds the 2-month mark, this Agreement may be terminated by either party with no compensation.

6.- All terms of this agreement are equally essential.

Failure to pursue the implementation of any provisions herein or failure to exercise a relevant right shall not be construed as a waiver of the right to pursue such an implementation of the aforementioned or other provisions or as a waiver of any other rights.

This agreement shall be governed by and interpreted in accordance with the Greek Law. Resolving any dispute that may arise out of or in connection to this agreement is the sole responsibility of the Court of Heraklion.

TERMS OF USE

PAYMENT METHODS

SHIPPING POLICY

 
 
 
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